Frequently asked questions

How do I subscribe?

A user account can be setup online in just a few very simple steps; your account is activated immediately leaving you ready to surf. 

View our flexible subscription options here or call us to discuss your individual requirements on 01628 539 451.

Does a subscription mean I can access all the Square Mile marinas?

Yes, the network enables you to use your username and password in any of our marinas.

I need help!

We have technical support engineers on call 8am-6pm during week days and 10am-4pm at week ends on 0870 999 88 77.  They must be your first call for all things technical.

All sales enquiries should come to our head office on

01628 539 451.

What email settings should I use?

SMTP: mail.squaremileinternational.com

Username: mail@squaremileinternational.com

Password: sendmail

Is Windows Vista compatible with wireless networks?

the short answer to this is yes, but there are some known issue with the Vista platform working within Wi-Fi networks.  if you are experineceing difficulties, we would advise you to search the Microsoft website or Google for Wi-FI issues Vista

What equipment do I need?

You need nothing more than your existing laptop, PC, MAC or any Internet ready device.

Most Wi-Fi enabled computers will connect seamlessly, although do be aware that Standard PCMCIA cards and some internal wireless devices can prove to be less successful in providing such a reliable connection in marinas.  This is due to their lack of sensitivity and range. 

This issue can be solved using an external wireless device. 

These can be purchased from any high street store; we urge you to spend as much as you can justify as you really do get what you pay for.

We have chosen Wireless Pro as our partner for providing our own dedicated marine wi-fi client device, due to their extensive experience in supporting wireless communications in challenging environments.

The Wireless Pro support team will be happy to provide any advice and support you may require on these products.

The Marine WiFi Booster has helped many of our customers dramatically improve their connection in a wide range of situations.

The device is equipped with up to 13Mtr USB cable for easy connection to your laptop or on-board PC.



To order or for more details.

How do I know if I have a Wi-Fi enabled laptop?

Somewhere on your computer, there will be a Wi-Fi symbol or Intel Centrino Mobile technology branding:

What do I do next?

I have a Wi-Fi enabled computer...

Whilst at the marina, look in your network connections for the SSID - Square Mile.  Connect to this network.  Turn off your dial-up connections and browse to the Internet.  You will be greeted with the marina home page that allows you to sign up for a new account or enter your username and password to browse immediately. 

I do not have a Wi-Fi enabled laptop...

We can advise you on enabling your computer.  This advice has been built on 4 years experience providing wireless Internet access in this extremely exposed environment.  Standard PCMCIA cards to date have not proved as successful in operating in marinas.  This is due to their lack of sensitivity.

Square Mile recommends external wireless adaptors.

These can be purchased from any high street store and we urgent you to spend as much as you can justify as you really do get what you pay for.

Call one of our team on 01628 539 451 to discuss your requirements.

Do I need a mobile phone to connect?

No, this is a completely different technology to 3G and Bluetooth - this provides faster, more reliable and much cheaper access to the Internet.

Why did Square Mile offer a free service?

This was a promotional period to increase user numbers and was funded by the marinas' themselves. 

With the massively increased user numbers registered at the end of this promotional period, the cost of the service for 2006/07 has decreased dramatically.

Which marinas offer this service?

A full, up to date list of these can be found at our locator page.

MDL do not currently offer the Square Mile service although they do offer Wi-Fi, however, this does mean you need 2 subscriptions, 1 to access MDL sites and one to access all other marinas. 

If I subscribe, can I use the service in other hotspots?

Yes.  Square Mile offers you access to Wireless Broadband in many thousands of hotspots around the world, for further information visit www.bozii.net

How fast and secure is the connection?

This will depend on the level of service you choose.

Generally you will experience speeds in line with your home broadband, that’s 10 or 20 times the speed of dial up.

Of course, connection speeds can depend on the number of concurrent users at any one time as with any network environment. However, as soon as a slowing of network connectivity is measured, bandwidth will be increased.

Security is paramount. Square Mile users are exposed to no more risk than any other Internet access.

This Internet access is similar to that of any other service provider and therefore your personal firewall software and anti-virus features should be all be enabled on your device.

Windows XP has these options built in but firewall software is widely available for users on other operating systems. 

We cannot enable full WEP encryption as we are unable to guarantee the wireless device that our customers will use

Do I need an antenna on my boat?

In most cases no; however, for some heavy users, or users on the very outer limits of the marina, you may need an external antenna.

Will the movement of the boat affect connectivity?

No, but do bear in mind this is an extremely exposed environment that experiences dramatic humidity, temperature and physical boat movement changes that can affect the signal quality.  This should not affect your surfing experience.

Why not use a mobile phone to connect?

This service allows permanent, high-speed access to the Internet and allows use of your mobile 'phone at the same time.  Mobiles offer a comparatively slow means of connecting to the Internet with uncontrollable costs leaving you unable to make and receive calls.

Will the signal interfere with other radio equipment on my boat?

No - there are no reports of this to date from our many thousands of users .